Everyone is welcome at the Hippodrome. For assistance or enquiries about our facilities and services please telephone 01324 506850 or email bookings@falkirk.gov.uk.

You can also download the free Neatebox WelcoME App and use it to automatically alert us that you are attending the Hippodrome and have specific access needs so that we can do our best to accommodate you when you arrive and during your visit.  More information about the App here: Welcome for Visitors (wel-co.me)

This section gives useful information on the specific access that Hippodrome offers to diverse audiences in regards to our venue and programme.

The entrance to The Hippodrome has a ramp and handrails. Three wheelchairs can be accommodated in the lower auditorium (front row). Please advise Box Office staff when purchasing tickets if these are required.

Our reception/box office desk is at a suitable height for wheelchair users 

An adapted WC is located on the ground floor.

There are designated disabled parking spaces on Hope Street and Hamilton Lane and in the nearby free carparks on Seaview Place, Register Street and Union Street.

The Hippodrome accepts the CEA Card. Apply online or pick up an application form at the Hippodrome Box Office. This card entitles the card holder to a free ticket for the person accompanying them to the cinema.

The Hippodrome offers Autism Friendly screenings, Audio Description and captioning on selected titles and selected screenings.

Relaxed Screening

Relaxed screenings are screenings where the environment has been adapted to be more welcoming and accessible to people with additional needs.

These could be people living with dementia, autism, or other neurodiverse people. The screenings are priced as normal and everyone is welcome to these screenings but the following modifications will be observed:

• No adverts / trailers
• Modified lighting (ie brighter lit in the auditorium)
• Reduced volume
• A relaxed approach to moving from your seat
• The option to bring your own refreshments if specific dietary requirements are not available from the Hippodrome café
• If there are any other ways that we can assist you and your child at the film - just ask one of our team.

Captions

Captions - also known as descriptive subtitles, Subtitles for Deaf and Hard of Hearing audiences (SDH or HoH) 
These enable people with varying levels of hearing loss to access to the full cinema experience.  Captions transcribe all spoken dialogue, English or otherwise and also incorporate descriptions of sound effects, music and other necessary information otherwise only available in the soundtrack.

We can offer an infra-red sound facility for the hard of hearing (please ask at Box Office for a head set).

Audio Description

If you would like to pre-book an AD headset please contact our Box Office on 01324 506850 or email bookings@falkirk.gov.uk. Your AD headset will be available to pick up from Box Office when you arrive for the film screening.

Assistance Dogs

Assistance dogs are welcome.